Organizations operating in the Financial Industry are facing
challenges in which they have never dealt with before. Over the last
three years, the global economic crisis has forced many financial
institutions to close their doors, go bankrupt or merge with larger
corporations.
In
order to stay afloat in the financial sector, companies must find
innovative ways to maintain a competitive advantage, cut back on costs
and increase productivity. Online video conferencing is one tool all
financial businesses must consider investing in. Not only does it save a
company time and money, it also provides employees and customers with a
cutting-edge way to commute with each other. Just look at the many ways
online video conferencing is already being used in the Financial
Services Industry:
- Companies are offering "Agent on Demand" services, giving their
prospects and clients one click access to sales personnel, customer
service departments and technical support staff.
- Online certification is being made available to employees, reducing
the time an employee needs to take off in order to travel to and from
certification courses.
- Companies are offering educational webinars and online seminars to prospects and clients.
- Customer service agents are providing online client trainings. This
eliminates the need for customer service agents to travel to and from
client locations, making them more productive and freeing up their time
to conduct even more trainings.
- Financial branches are meeting more often with company executives.
Rather than conducting quarterly meetings that require either an
executive to travel to a specific branch location, or employees to be
flown and housed at the corporate office, companies are conducting more
frequent meetings online, resulting in not only a cost savings due to
less travel costs, but also improved employee morale and better team
communication
- Employers are conducting employee training remotely, resulting in a further decrease of travel dollars and time.
- Financial offices are conducting online loan interviews. This makes
it easier for clients to manage their schedules by allowing them to
attend these interviews from their office or the comfort of their own
home.
- Companies are providing clients with live visual records and data,
making it easier to address a client's security and investment concerns.
During these trying economic times, online video conferencing
gives the Financial Services Industry a better and more economic way to
reach out to customers and rebuild their confidence, as well as a way
to streamline companywide processes, retain and attract top talent and
drastically cut down on travel costs, all the while making personnel
more productive and more responsive to client needs.
Dan Richmond is Co-founder of MegaMeeting.com. MegaMeeting
provides web & video conferencing services for individuals &
businesses.
